Jeremy Hayden

Fourteen years leading product and delivery work across regulated finance, legal services, education technology, and enterprise platforms — preceded by a long run in credit card operations, reporting, and analysis.

The through-line has always been improving how a business operates, rather than shipping tools for their own sake. Most of the engagements that mattered ended with fewer steps, not more software.

Decision Craft Solutions advises and builds. That combination is deliberate, and worth being upfront about: because I build software as well as recommend it, an assessment can and does conclude that you should buy nothing, change nothing structural, or use a tool I have no stake in. Two of the engagements on this site ended exactly that way.

Sector experience: Financial services · Legal · Education · Enterprise operations